Return and Refund Policy - Crystals Bottle

Return

Items must be returned in their original packing, unmarked, and in unused condition if they are to be returned. There are cases when we grant only partial refunds for opened products.

A receipt or proof of purchase is required to complete your return.
Please do not return your product to the manufacturer.

Refunds (If Applicable)

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We'll also let you know whether your refund has been approved or denied.

If you are authorized, your refund will be processed, and a credit will be given to your credit card or original mode of payment within a set number of days.

Refunds that are late or absent (If Applicable)

Check your bank account again if you haven't gotten a refund yet.
Then call your credit card company; the refund may take some time to appear on your account.

The next step is to call your bank. Before a refund is posted, there is usually some processing time.

If you've done everything listed above and still have not received your refund, please email hello@crystalsbottle.com.au

Exchange (If Applicable)

Only defective or damaged items or not what you expected will be replaced. If you need to exchange it for the same item, send us an email at hello@crystalsbottle.com.au and we'll send you the exact address to ship the item back to.

Shipping

You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.

The time it takes for your returned product to reach you will vary depending on where you reside.